Refund & Return Policy

Last Updated: 19 August 2026

At Geetanjali Good Foods, we are committed to supplying quality food products and ensuring customer satisfaction. As we deal primarily in frozen, chilled, packaged and food-service products, returns and refunds are subject to the nature of the product, storage requirements and the condition in which the product is received.

Please read this policy carefully before placing an order through https://geetanjali.biz.

1. General Return Policy

Due to the food, frozen and perishable nature of many of our products, we generally do not accept returns of products that have been correctly supplied and delivered in good condition.

Returns or replacement requests may be considered only in cases such as:

• Wrong product supplied
• Wrong quantity supplied
• Product received in damaged condition
• Product received with damaged or broken packaging
• Product received in a condition that makes it unsuitable for use
• Product with a manufacturing defect, where applicable
• Product that has expired before delivery

2. Frozen and Perishable Products

Frozen and chilled products require proper temperature-controlled storage. Once a product has been delivered and accepted by the customer, we cannot normally accept a return caused by improper storage, temperature exposure, handling or transportation after delivery.

Customers are responsible for storing frozen and chilled products according to the manufacturer’s recommended storage conditions after delivery.

Frozen or chilled products should not be returned without prior approval from Geetanjali Good Foods.

3. Damaged Products

If you receive a product that appears to be damaged, please notify us as soon as possible after delivery.

For damaged products, we may request photographs or videos showing:

• The damaged product
• The product packaging
• The outer delivery packaging, where applicable
• Batch number and expiry/best-before information
• The invoice or order details

This information helps us investigate the issue with our supplier, delivery partner or internal team.

4. Wrong Product or Quantity

If you receive a product different from the product ordered, or if the quantity delivered is incorrect, please contact us as soon as possible.

After verification, we may arrange a replacement, adjustment or refund, depending on the circumstances and availability of the product.

5. Expired or Incorrectly Supplied Products

If a product is received after its expiry date, or if an incorrect product has been supplied, please contact us immediately with the order details and supporting photographs.

We will review the issue and, where the claim is found to be valid, provide an appropriate resolution such as replacement, order adjustment or refund.

6. Products Not Eligible for Return

The following products are generally not eligible for return once delivered and accepted by the customer:

• Frozen food products that have been correctly supplied
• Chilled or temperature-sensitive products
• Perishable food products
• Products whose packaging has been opened or used
• Products damaged due to improper storage or handling after delivery
• Products returned without prior approval
• Products purchased correctly but no longer required by the customer

7. Return Conditions

Where a return is approved, the product should normally be:

• In the original packaging
• Unused and unopened, where applicable
• Accompanied by the original invoice or order details
• Returned within the timeframe communicated by our team

Certain food products may not be physically returned due to health, hygiene or food-safety considerations. In such cases, we may request photographs, videos or other evidence instead of requiring the product to be returned.

8. How to Request a Return or Replacement

To report a damaged, incorrect or otherwise eligible product, please contact us using the details below.

Please provide:

• Order or invoice number
• Customer/shop name
• Mobile number
• Product name
• Quantity affected
• Description of the issue
• Photographs or videos, where applicable

Our team will review the request and inform you whether the claim is eligible for replacement, adjustment or refund.

9. Refund Policy

If a refund is approved, the refund amount will generally correspond to the value of the affected product or the amount approved by Geetanjali Good Foods after verification.

Refunds may be issued through the original payment method where technically possible. For other payment methods, we may use an appropriate alternative method agreed with the customer.

The time taken for the refund to appear in your account may depend on the payment provider or banking institution.

10. Replacement

Where a replacement is approved, we may provide the same product, subject to availability.

If the same product is unavailable, we may offer an alternative resolution, such as a refund or order adjustment, depending on the circumstances.

11. Order Cancellation

Customers may request cancellation of an order before it has been processed or dispatched.

Cancellation requests made after processing, dispatch or delivery may not be accepted, particularly for frozen, chilled or perishable products.

Please contact us as soon as possible if you need to cancel an order.

12. Products Ordered by Mistake

Returns or refunds are generally not available for products that were correctly supplied according to the customer’s order but were ordered by mistake, are no longer required, or are unsuitable for the customer’s intended use.

However, customers may contact us to discuss the situation, and any exception will be considered at our discretion and subject to product condition and food-safety requirements.

13. Delivery Issues

If an order is received with visible damage, shortage or incorrect products, please report the issue promptly.

Where possible, customers should check the products and quantities at the time of delivery and inform the delivery representative or our team about any visible discrepancy.

14. Refunds for Undelivered Orders

If an order cannot be delivered due to circumstances attributable to Geetanjali Good Foods, we may provide an appropriate refund or alternative resolution after reviewing the circumstances.

Where delivery fails because of an incorrect address, unavailable recipient, refusal to accept the order, or other circumstances attributable to the customer, the applicable refund or cancellation decision will be made based on the circumstances of the order.

15. Promotional or Discounted Products

Products purchased under promotional offers, clearance schemes, discounts or special commercial terms may be subject to additional return or refund conditions communicated at the time of purchase.

16. Wholesale and Business Orders

Orders placed by restaurants, cafes, hotels, caterers, retailers, cloud kitchens or other business customers may be subject to specific commercial terms agreed at the time of order.

Where a purchase order, quotation, invoice or written commercial agreement contains specific return, replacement or credit terms, those terms may apply to the relevant transaction.

17. Customer Responsibility

Customers are responsible for providing accurate delivery information and ensuring appropriate storage and handling of products after delivery.

In particular, frozen and chilled products should be transferred to suitable storage conditions promptly after delivery.

18. Contact Us for Returns and Refunds

To report a product issue or request a return, replacement or refund, please contact us:

19. Changes to This Policy

Geetanjali Good Foods may update this Refund & Return Policy from time to time to reflect changes in our products, services, business practices or applicable requirements.

The latest version will always be published on this page with the updated date.